right of withdrawal

Cancellation

We accept cancellation of an order before the product is shipped or produced. If the order is canceled you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Return (if applicable)

We accept the return of products. Customers have the right to request a return within 14 days of delivery of the goods.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For the return we need a receipt or proof of purchase. Please contact our customer service to ensure you send the package to the correct address.

Notes

For custom made or personalized Items are not eligible for a 14-day refund. If the return is caused by the consumer, the consumer should be responsible for the shipping charges. The amount of the fee depends on the express company you choose. If, due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping cost for that reason. No restocking fee for consumers for returning an Product will be charged;

Refund (if applicable)

Once we receive and inspect your return, we will send send you an acknowledgment of receipt by email. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.
Return Requirements
Please contact our customer service before you return your product.

1. please provide a photo or video of the product to be returned and whether there is a defect
2. All returned products must be in the original packaging, have no signs of installation or usage, and must not affect secondary sales, in order to qualify for a full refund.
3. If your order contains more than one product, only the products that have been discussed with our service team can be returned. Refunds

Late or missing refunds (if applicable)

If you haven't received a refund yet, check first Your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Then contact your bank. It often takes a while for the refund to be posted. If you have done all this and still have not received your refund, please contact us at servicede@ulanzi.com.

Please contact our customer service at servicede@ulanzi.com to get the return address.