Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.

• Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
• Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
• Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
  
• Stolen: Claim for full value of your purchase if your item is stolen or shows as delivered but you didn't receive it.
• Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .